Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Sunday, April 08, 2007

Important Communication Tips For Managers

Tip! State Your Intention or The Purpose Behind the Communication.

The following tips will help you communicate more effectively with your employees:

1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.

2. Praise in public, criticize in private. Nothing improves a person's behavior better than well-timed, sincere, and justified praise. Nothing builds resentment faster than being yelled at in front of others.

3. Listen to employees and accept suggestions. It's easier to give advice than to receive it, but you don't learn much listening only to yourself.

Tip! Knowing how to improve communication skills will come easier once you become aware of your own communication style.

4. Pay as much attention to how you say something as to what you say. Begin the conversation with a positive comment and/or statement that shows you are empathizing with the individual. Be sure your face says the same thing as your words.

5. Refrain from saying "should," "ought," and "don't." When you give advice or directions do it directly and politely. "Please take this material to the front office." It sometimes helps to phrase things as questions: "Have you thought about doing it this way?" "What if we did this. . .?" Use "I" or "me" statements: "I do it this way" "I try to. . ." In response to incorrect behaviors express your feelings rather than blaming: "I'm bothered when you do that. It makes me feel . . .".

Tip! Workplace communication is necessary for getting along with each other at work, create synergy with co-workers, give and receive instructions, and to overcome differences, tensions, and conflicts.

Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium

CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide.

He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

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Sunday, March 11, 2007

Communication Skills: How Effective Are Yours?

Tip! Sidestep absolutes - right/wrong, bad/good. Statements like 'you always' or 'you never' are absolutes that hinder communication.

Your communication skills are one of the most important attributes that are on trial every time you apply for a job.

Whether it's written or verbal communication, you need to get your point across clearly, concisely and in a manner that is appropriate for the audience.

Let me highlight the biggest mistakes I've seen job searchers make with regards to their ability to communicate.

Written Communication Skills

A big turnoff is having to read written work - emails, cover letters, resumes for example - that are poorly written, generic and full of various errors. When I see that a person has subpar written communication skills, I immediately become worried about my chances of helping them with their job search because it is a skill that is very noticeable to hiring managers very quickly.

Tip! Interpersonal communication to know one another, to become friends, to discuss problems, to exchange thoughts (ideas), to make plans, to get and give help, to mutually help each other change attitudes and behavior.

It should go without saying that a resume and cover letter should have no spelling or grammatical errors whatsoever but what about email?

With emails dominating much of the written work that people do these days, it is important to understand how to effectively write emails. When it comes to emails that you send related to your job search, ensure you get your message across as briefly as possible while still maintaining a professional tone.

Tip! Increased staff retention and workplace communication.

Before you send an email always ensure there are no typos, run-on sentences and other grammatical errors that make your correspondence look unprofessional. Always use a subject line that indicates the specific purpose of the email. If you are applying for a job and have already included a cover letter and resume, you don't need to rewrite your cover letter again in the body of the email. Simply state the reason for the email and refer to the attached cover letter and resume.

Communication Magic. The Amazing Formula for Communicating straight from the Heart in your relationships.

Always treat your business emails as professional business correspondence that is just as important as your cover letter and resume.

Verbal Communication Skills

The most effective verbal communicators are those who can get their point across professionally, succinctly, and clearly. When I say "clearly" I am referring both to speaking clearly and getting your message across clearly.

When speaking verbally, some people speak quickly when nervous so try to pay attention to ensure you speak slowly to avoid being unintelligible. Also ensure you don't ramble on. Answer questions as briefly and succinctly as possible. Practice does make perfect.

Tip! Knowing how to improve communication skills will come easier once you become aware of your own communication style.

Also, always ensure you actually get your message across clearly. The best way to ensure this happens is to plan ahead. Don't try to "wing it" when doing interviews, presentations or other forms of public speaking. Careful preparation will help you ensure you know what you're talking about and will make you more likely to be able to speak comfortably without trying to memorize everything.

How Can You Improve Your Communication Skills?

Look for opportunities to communicate verbally and in written form that will help you improve your business communication skills.

Some people can improve their communication skills with practice. Certainly, I've found that I've gotten better at public speaking as I've gotten older and I quite like doing it now.

Tip! Use simple language: Stay away from big words and unnecessary jargon. Big words can complicate the message or intimidate your listener causing communication to break down.

In cases where practice isn't making perfect, consider looking for help. Toastmasters organizations can help you improve your public speaking and professional writing courses can really help to improve your ability to write effectively.

Carl Mueller is an Internet entrepreneur and professional recruiter. Carl has helped many job searchers find their dream career and would like to help clear up some of the job search myths that exist while helping job searchers avoid common job search mistakes that cost them jobs.

Tip! See if you can find a measure to show how successful your communication is in your business.

Visit Carl's website to find your dream career: http://www.find-your-dream-career.com

Ezine editors/Webmasters: Please feel free to reprint this article in its entirety in your ezine or on your website. Please don't change any of the content and please ensure that you include the above bio that shows my website URL. If you would like me to address any specific career topics in future articles, please let me know.

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